Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Kimberly Mathe-Soulek; Lisa Slevitch; Ioana Dallinger
| Year of publication: |
2015
|
|---|---|
| Authors: | Mathe-Soulek, Kimberly ; Slevitch, Lisa ; Dallinger, Ioana |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 50.2015, p. 46-54
|
| Subject: | Customer satisfaction | Kano's model | Quick service restaurants | Performance optimization | Service quality | Product quality | Dienstleistungsqualität | Kundenzufriedenheit | Gastronomie | Restaurant industry | Produktqualität | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011387958