Applying QFD to assess quality of short sea shipping : an empirical study on Cross-Strait high-speed ferry service between Taiwan and Mainland China
Sheng Teng Huang, Kuo Chung Shang, Chien Min Su, Ki Yin Chang, Yi Ting Tzeng
| Year of publication: |
2020
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|---|---|
| Authors: | Huang, Sheng Teng ; Shang, Kuo Chung ; Su, Chien Min ; Chang, Ki Yin ; Tzeng, Yi Ting |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6525, ZDB-ID 2541397-1. - Vol. 12.2020, 4, p. 284-306
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| Subject: | high-speed ferry | quality function deployment | QFD | house of quality | HoQ | service quality | Qualitätsmanagement | Quality management | Taiwan | China | Dienstleistungsqualität | Service quality | Fährschifffahrt | Ferry shipping | Produktqualität | Product quality | Küstenschifffahrt | Coastal shipping |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTL.2020.108401 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256832