Applying Six-Sigma methodology in the Kano quality model : an example of the stationery industry
S. C. Chen, L. Chang and T. H. Huang
| Year of publication: |
2009
|
|---|---|
| Authors: | Chen, S. C. ; Chang, Lawrence ; Huang, Tai-hsin |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 1/2, p. 153-170
|
| Subject: | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Büromaterial | Stationery | Industrie | Manufacturing industries | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003859027