Applying the ISO 9001 process approach and service blueprint to hospital management systems
| Year of publication: |
2012
|
|---|---|
| Authors: | Chen, Hsiang Ru ; Cheng, Bor-Wen |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 24.2012, 5 (17.8.), p. 418-433
|