Applying the Kano model to investigate the quality of transportation services at mega events
Mu-Chen Chen, Chia-Lin Hsu, Chun-Han Huang
| Year of publication: |
2021
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|---|---|
| Authors: | Chen, Mu-Chen ; Hsu, Chia-Lin ; Huang, Chun-Han |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 60.2021, p. 1-17
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| Subject: | Kano model | Mega-event | Satisfaction | Transportation service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Messung | Measurement | Großveranstaltung | Big event | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102442 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012502648