Approach to service design based on customer behavior data : a case study on eco-driving service design using bus drivers' behavior data
Year of publication: |
March 2018
|
---|---|
Authors: | Kim, Min-Jun ; Lim, Chie-Hyeon ; Lee, Chang-Ho ; Kim, Kwang-jae ; Park, Yongsung ; Choi, Seunghwan |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 12.2018, 1, p. 203-227
|
Subject: | Service design | Customer behavior data | Case study | Eco-driving |
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