Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations

Enrique Bigne, Carla Ruiz, Carmen Perez-Cabañero, Antonio Cuenca

Year of publication:	2023
Authors:	Bigné Alcañiz, J. Enrique ; Ruiz Mafé, Carla ; Pérez-Cabañero, Carmen ; Cuenca, Antonio
Subject:	Artificial neural networks \| Deep learning \| Sentiment analysis \| Star rating \| Tourism destination \| Neuronale Netze \| Neural networks \| Kundenzufriedenheit \| Customer satisfaction \| Künstliche Intelligenz \| Artificial intelligence \| Kundenservice \| Customer service \| Emotion \| Destinationsmanagement \| Destination management \| Beziehungsmarketing \| Relationship marketing \| Tourismuswirtschaft \| Tourism industry \| Tourismusregion \| Dienstleistungsqualität \| Service quality

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1007/s11628-023-00524-0 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014282967

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