Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Sérgio Moro, Fernando Batista, Paulo Rita, Cristina Oliveira, Ricardo Ribeiro
| Year of publication: |
2019
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|---|---|
| Authors: | Moro, Sérgio ; Batista, Fernando ; Rita, Paulo ; Oliveira, Cristina ; Ribeiro, Ricardo |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 43.2019, 7, p. 1112-1129
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| Subject: | hotel offer | customer satisfaction | customer feedback | TripAdvisor | United States | USA | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348019854793 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012053417