• 1. Introduction
  • 2. Benchmarks and Benchmarking: a Definition Analysis
  • 2.1 The Term Benchmark
  • 2.2 Benchmarking Evolution
  • 2.3 Characterization of Benchmarking
  • 2.4 Developing a Benchmarking Definition
  • 3. A Reference Model for Benchmarking
  • 3.1 Motivation
  • 3.2 The ARIS Architecture as Modelling Methodology
  • 3.3 Components of the Reference Model
  • 4. Conclusion