Artificial intelligence in service
Year of publication: |
May 2018
|
---|---|
Authors: | Huang, Ming-Hui ; Rust, Roland T. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 2, p. 155-172
|
Subject: | artificial intelligence | human intelligence | machine learning | replacement | service strategy | robots | automation | singularity | mechanical intelligence | analytical intelligence | intuitive intelligence | empathetic intelligence | economics | human resources | Künstliche Intelligenz | Artificial intelligence | Automatisierung | Automation | Intelligenz | Intelligence | Roboter | Robot | Expertensystem | Expert system | Kognition | Cognition |
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