Artificial intelligence in service
Ming-Hui Huang and Roland T. Rust
| Year of publication: |
May 2018
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|---|---|
| Authors: | Huang, Ming-Hui ; Rust, Roland T. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 2, p. 155-172
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| Subject: | artificial intelligence | human intelligence | machine learning | replacement | service strategy | robots | automation | singularity | mechanical intelligence | analytical intelligence | intuitive intelligence | empathetic intelligence | economics | human resources | Künstliche Intelligenz | Artificial intelligence | Automatisierung | Automation | Roboter | Robot | Intelligenz | Intelligence | Expertensystem | Expert system | Humanressourcen | Human resources |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670517752459 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011855786