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Customer-driven management models for choiceless clientele? : business process reengineering in a California welfare agency
Esbenshade, Jill, (2016)
Examining the process of performance measurement system design and implementation in two Italian public service organizations
Bracci, Enrico, (2017)
Zarządzanie usługami społecznymi : studium partnerstw publiczno-społecznych
Fra̢czkiewicz-Wronka, Aldona, (2014)
Antecedents or processes? : determinants of perceived effectiveness of interorganizational collaborations for public service delivery
Chen, Bin, (2010)
The rise and fall of an NPM-style reform in China : a longitudinal case study of sanitation service delivery in Guangzhou
Chen, Cheng, (2024)
New public management marketizers versus Neo-Weberian state modernizers? : institutional configurations of social impact bond utilization among 18 OECD countries
Hajer, Jesse, (2024)