Assessing and improving performance for a small contact centre
Lifang Wu
| Year of publication: |
2019
|
|---|---|
| Authors: | Wu, Lifang |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 10.2019, 2, p. 126-145
|
| Subject: | small contact centre | quality | efficiency | performance | modelling | benchmarking | service | Benchmarking | Performance-Messung | Performance measurement | KMU | SME | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2019.100934 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012178922