Assessing e-service quality : the current state of E-S-QUAL
Luc Honore Petnji Yaya, Frederic Marimon and Marti Casadesus Fa
| Year of publication: |
2012
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|---|---|
| Authors: | Petnji Yaya, Luc Honore ; Marimon, Frederic ; Casadesús, Martí |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 12, p. 1363-1378
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| Subject: | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Messung | Measurement | Wissenschaftliche Methode | Scientific method | Bibliometrie | Bibliometrics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009687481