Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Peter Anabila, Janet Anome and Desmond Kwadjo Kumi
| Year of publication: |
2020
|
|---|---|
| Authors: | Anabila, Peter ; Anome, Janet ; Kumi, Desmond Kwadjo |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 9, p. 1009-1021
|
| Subject: | behavioural intentions | customer satisfaction | Ghana | healthcare | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Konsumentenverhalten | Consumer behaviour | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1459542 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256681