Assessing the effectiveness of empowerment on service quality : a multi-level study of Chinese tourism firms
Year of publication: |
August 2017
|
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Authors: | Lin, Meizhen ; Wu, Xiaoyi ; Ling, Qian |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 61.2017, p. 411-425
|
Subject: | Empowerment climate | Psychological empowerment | Service behavior-based evaluation (SBE) | Service quality | Cross-level | Tourism firms | Dienstleistungsqualität | Tourismuswirtschaft | Tourism industry | China | Tourismus | Tourism |
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