Assessing the effectiveness of empowerment on service quality : a multi-level study of Chinese tourism firms
Meizhen Lin, Xiaoyi Wu, Qian Ling
| Year of publication: |
August 2017
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|---|---|
| Authors: | Lin, Meizhen ; Wu, Xiaoyi ; Ling, Qian |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 61.2017, p. 411-425
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| Subject: | Empowerment climate | Psychological empowerment | Service behavior-based evaluation (SBE) | Service quality | Cross-level | Tourism firms | Dienstleistungsqualität | China | Tourismuswirtschaft | Tourism industry | Tourismus | Tourism |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2017.03.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011708919