Assessing the effects of service variability on consumer confidence and behavior
Clay M. Voorhees, Jonathan M. Beck, Praneet Randhawa, Kristen Bell DeTienne, and Sterling A. Bone
| Year of publication: |
2021
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|---|---|
| Authors: | Voorhees, Clay M. ; Beck, Jonathan M. ; Randhawa, Praneet ; DeTienne, Kristen Bell ; Bone, Sterling A. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 3, p. 405-420
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| Subject: | confidence | customer experience management | service quality | service variability | services marketing | trust | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670520952145 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012592947