Assessing the impact of failures in service operations using experimental design with simulation
Vassilis Gliatis, Ioannis Minis and Kiriaki Myrto Lavasa
| Year of publication: |
2013
|
|---|---|
| Authors: | Gliatis, Vassilis ; Minis, Ioannis ; Lavasa, Kiriaki Myrto |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 30.2013, 1, p. 23-46
|
| Subject: | Service operations | Service failures | Customer services quality | Lean services | Quality in service operations | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Dienstleistungsmanagement | Service management | Simulation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010192089