Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Carri W. Chan, Linda V. Green, Suparerk Lekwijit, Lijian Lu, Gabriel Escobar
| Year of publication: |
2019
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|---|---|
| Authors: | Chan, Carri W. ; Green, Linda V. ; Lekwijit, Suparerk ; Lu, Lijian ; Escobar, Gabriel |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 65.2019, 2, p. 751-775
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| Subject: | healthcare | empirical operations management | congestion | quality of service | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2017.2974 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012000740