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Service quality, relationship quality, e-service quality, and customer loyalty in the container shipping service context : a moderated mediation model
Liao, Chun-Hsiung, (2024)
Cruising to success : unveiling the financial harmony of container shipping firms through total quality management and service excellence
Jum'a, Luay, (2023)
Perceived competencies required for container shipping logisticians in Singapore and South Korea
Vinh Van Thai, (2015)
Zone of tolerance as an effective management tool to assess service quality in Singapore's stockbroking industry
Lobo, Antonio, (2009)
Finding the Sweet Spot: A Two Industry Study Using the Zone of Tolerance to Identify Determinant Service Quality Attributes
Durvasula, Srinivas, (2006)
The impact of guanxi, xinyong and buyer collaboration on the loyalty and financial performance of vegetable farmers in China
Lobo, Antonio, (2013)