Assessment of impact of after sales service attributes on customer satisfaction for a home-appliances manufacturing firm
Sivanesan Murali, Singaram Pugazhendhi and Chandrasekaran Muralidharan
| Year of publication: |
2016
|
|---|---|
| Authors: | Murali, Sivanesan ; Pugazhendhi, Singara ; Muralidharan, Chandrasekaran |
| Published in: |
International journal of enterprise network management. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1748-1252, ZDB-ID 2212020-8. - Vol. 7.2016, 1, p. 27-41
|
| Subject: | after sales service | SERVQUAL | customer satisfaction | multiple regression | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Industrie | Manufacturing industries |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011592474