Assessment of logistics service quality using the Kano model in a logistics-triadic relationship
Jea-Il Sohn, Su-Han Woo and Taek-Won Kim
| Year of publication: |
2017
|
|---|---|
| Authors: | Sohn, Jea-Il ; Woo, Su-Han ; Kim, Teak-Won |
| Published in: |
The international journal of logistics management. - Bingley : Emerald Group Publishing Limited, ISSN 0957-4093, ZDB-ID 1034825-6. - Vol. 28.2017, 2, p. 680-698
|
| Subject: | Logistics service quality | Kano model | Attractive quality | Logistics triad | Semiconductor equipment | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Logistik | Logistics | Logistikunternehmen | Logistics provider | Qualitätsmanagement | Quality management | Messung | Measurement | Beziehungsmarketing | Relationship marketing | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-09-2015-0172 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011655375