Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Matteo Borghi and Marcello M. Mariani
| Year of publication: |
2024
|
|---|---|
| Authors: | Borghi, Matteo ; Mariani, Marcello M. |
| Subject: | service robots | customer satisfaction | digital transformation strategy | online reviews | asymmetrical influences | propensity score matching | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Roboter | Robot | Online-Handel | Online retailing | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Digitalisierung | Digitization | Online-Marketing | Internet marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/00472875231190610 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014582437