Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Carlos Flavián, Russell W. Belk, Daniel Belanche, Luis V. Casaló
| Year of publication: |
2024
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|---|---|
| Authors: | Flavián Blanco, Carlos ; Belk, Russell W. ; Belanche, Daniel ; Casaló, Luis V. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 175.2024, Art.-No. 114545, p. 1-14
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| Subject: | AI experiences | Automated social presence | Functional value | Intention to use | Need for social interaction | Service robots | Social value | Konsumentenverhalten | Consumer behaviour | Soziale Beziehungen | Social relations | Soziale Werte | Social values | Automatisierung | Automation | Roboter | Robot | Social Web | Social web | Dienstleistungsqualität | Service quality |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114545 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014549581