Automation in a customer contact environment
Paul Walley and Viresh Amin
| Year of publication: |
2003
|
|---|---|
| Authors: | Walley, Paul ; Amin, Viresh |
| Published in: |
Operations management ; Vol. 3. - London [u.a.] : Routledge, ISBN 0-415-24927-9. - 2003, p. 80-96
|
| Subject: | Automatisierung | Automation | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001797930