BALANCED SCORECARD - MEASURING CM PERFORMANCE

This document gives an overview of the utilisation of the balanced scorecard as performancemeasurement tool for cluster management. Furthermore, it subsumes the results of the testcarried out in cooperation with the IT Cluster in Moravia-Silesian region

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Year of publication:	2007-02-06
Authors:	Terstriep, Judith
Institutions:	Institut Arbeit und Technik <Gelsenkirchen>
Subject:	Leistungsmessung

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Table of Contents
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1 INTRODUCTION
2 BALANCED SCORECARD
2.1 The BSC Concept
2.2 Designing & Implementing a BSC System
3 THE CASE IT CLUSTER OSTRAVA
3.1 Organisational Framework & Basic Conditions
3.2 The Process
3.3 Resume
APPENDIX I - CHECKLIST STRATEGY MAP
APPENDIX I I - IT VOCATIONAL EDUCATION IN SWITZERLAND
FIGURES
TABLES

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