Balancing agent retention and waiting time in service platforms
Andres Musalem, Marcelo Olivares, Daniel Yung
| Year of publication: |
2023
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|---|---|
| Authors: | Musalem, Andrés ; Olivares, Marcelo ; Yung, Daniel |
| Published in: |
Operations research. - Linthicum, Md. : INFORMS, ISSN 1526-5463, ZDB-ID 2019440-7. - Vol. 71.2023, 3, p. 979-1003
|
| Subject: | Special Issue on Behavioral Queueing Science | call centers | capacity management | empirical research | service operations management | Warteschlangentheorie | Queueing theory | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Operations Research | Operations research | Kapazitätsplanung | Capacity planning |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/opre.2022.2418 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014309138