Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model
Ganna V Demydyuk, Mats Carlbäck
| Year of publication: |
2024
|
|---|---|
| Authors: | Demydyuk, Ganna V. ; Carlbäck, Mats |
| Subject: | revenue drivers | profit drivers | stock market performance | hotel financial performance | customer satisfaction | American customer satisfaction index | price-traffic relation | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Rentabilität | Profitability | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality | Kapitaleinkommen | Capital income |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/13548166231199156 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580960