Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Jinzhu Song, Yanhuan Gao, Youlin Huang, Lihan Chen
| Year of publication: |
2023
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|---|---|
| Authors: | Song, Jinzhu ; Gao, Yanhuan ; Huang, Youlin ; Chen, Lihan |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 196.2023, p. 1-11
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| Subject: | Perceived competence | Perceived warmth | Proactive behavior | Service robots | Willingness to co-create | Roboter | Robot | Kundenwert | Customer value | Kundenintegration | Customer integration | Kompetenz | Competence | Konsumentenverhalten | Consumer behaviour | Betriebliche Wertschöpfung | Value creation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.122861 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014476984