Benchmarking as a Controlling Tool in Information Management
| Year of publication: |
1996-10-01
|
|---|---|
| Authors: | Heib, R. ; Daneva, M. ; Scheer, August-Wilhelm |
| Publisher: |
Institut für Wirtschaftsinformatik <Saarbrücken> |
| Subject: | Controlling | controlling | Informationsmanagement | information management | Benchmark |
- 1. Introduction
- 2. Background
- 2.1 Deriving a Holistic Definition
- 2.2 Reference Model for Benchmarking
- 3. IM Controlling Through Benchmarking
- 3.1 Benchmarking in Business Process Management
- 3.2 Benchmarking in Application System Management
- 3.3 Benchmarking in IT Infrastructure Management
- 4. Conclusion
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