Benchmarking call centre reward - Part one of the third, and largest, annual IRS survey of call centre rewards examines pay trends and salary levels in an industry under growing competitive pressures. It also details working time and annual leave arrangements.
Year of publication:
IRS employment review. - London : Eclipse Publ. Ltd., ISSN 0143-8328, ZDB-ID 2107687X. - 2000, 712, p. 2-7