Benefit-triggered or trust-guided? : investigation of customers' perceptions towards AI-adopting hotels amid and post COVID-19 pandemic
Karam Ghazi, Hanan Kattara, Islam Elbayoumi Salem, Mohammad Nabil Shaaban
| Year of publication: |
2025
|
|---|---|
| Authors: | Ghazi, Karam Mansour ; Kattara, Hanan ; El-Bayoumi Salem, Islam ; Shaaban, Mohammad Nabil |
| Subject: | Artificial intelligence | behavioral intentions | customer trust | perceived benefits | UTAUT2 | Konsumentenverhalten | Consumer behaviour | Coronavirus | Künstliche Intelligenz | Hotellerie | Hotel industry | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/14673584231184161 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015176717