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It takes two to tango : a multidisciplinary bibliometric review across six decades of dyadic service encounter research
Walker, David D., (2023)
Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle, (2021)
The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle, (2010)