Best practice guide for customer service managers : an activity-based workbook for leaders of team that strive for service excellence
Trevor Arden & Stephanie Edwards
| Year of publication: |
2009
|
|---|---|
| Authors: | Arden, Trevor ; Edwards, Stephanie |
| Publisher: |
Wiltshire : Customer 1st Internat. Ltd. |
| Subject: | Kundenmanagement | Kundendienst | Verkauf | Teamwork |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 248 S. : Ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-9548744-2-0 ; 978-0-9548744-2-1 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004949823