Beyond the beaten paths of forecasting call center arrivals : on the use of dynamic harmonic regression with predictor variables
Theresa Maria Rausch, Tobias Albrecht, Daniel Baier
| Year of publication: |
2022
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|---|---|
| Authors: | Rausch, Theresa ; Albrecht, Tobias ; Baier, Daniel |
| Published in: |
Journal of business economics : JBE. - Berlin : Springer, ISSN 1861-8928, ZDB-ID 2059561-X. - Vol. 92.2022, 4, p. 675-706
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| Subject: | Call center arrivals | Customer relationship management | Dynamic harmonic regression | Forecasting | Machine learning | Time series analysis | Zeitreihenanalyse | Callcenter | Call centre | Prognoseverfahren | Forecasting model | Regressionsanalyse | Regression analysis | Beziehungsmarketing | Relationship marketing | Theorie | Theory | Künstliche Intelligenz | Artificial intelligence |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11573-021-01075-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013438855