Beyond the five whys : root cause analysis and systems thinking

"Root cause analysis is a series of tools and methods designed to identify the source of faults or problems. It is applicable to any industry and forms one of the core building blocks in an organization's continuous improvement efforts. Most books on the topic get involved in intricate (and often boring) details of how to carry out a root cause analysis, with emphasis on the various tools and how to use them. There is no book currently on the market which takes a high-level approach, using "killer examples" to draw out lessons from well-known incidents and inquiries and illustrate key techniques and some of the main and most important themes to be aware of; themes which are relevant across all industries and sectors."--