IBM'S NEW BOSS - How do you follow an act like Lou Gerstner? That's the USD 86 billion question for Sam Palmisano, who on Mar. 1 becomes IBM'S eighth CEO. Despite a disappointing fourth quarter, the service-heavy model that Gerstner built is the envy of techdom. Still, Palmisano, the operations whiz whom Gerstner has long depended on, faces daunting challenges. PCS, disk drives and chips are ...
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