Bottom-line call center management : creating a culture of accountability and excellent customer service
Year of publication: |
2016
|
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Authors: | Butler, David L. |
Publisher: |
London : Routledge |
Subject: | Callcenter | Call centre | Unternehmensgründung | Business start-up | Unternehmensplanung | Corporate planning |
Description of contents: | Table of Contents [gbv.de] |
Extent: | xxi, 179 Seiten Illustrationen |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | First published 2004 by Butterworth-Heinemann |
ISBN: | 1-138-17532-3 ; 978-1-138-17532-7 ; 978-0-7506-7684-7 |
Source: | ECONIS - Online Catalogue of the ZBW |
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