Bridging employee engagement and customer engagement in a service context
Ji (Miracle) Qi, Sijun Wang, Kristina K. Lindsey Hall
| Year of publication: |
2023
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| Authors: | Qi, Ji ; Wang, Sijun ; Hall, Kristina K. Lindsey |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 160.2023, p. 1-9
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| Subject: | Frontline employee | Employee engagement | Customer engagement | Perceived value | Rapport | Customer gratitude | Beziehungsmarketing | Relationship marketing | Leistungsmotivation | Work motivation | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Personalmanagement | Human Resource Management | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.113803 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014294839