Bridging the gap : exploring the nexus of service robot personalization, customer identification, and citizenship behaviors
Taeshik Gong
| Year of publication: |
2025
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|---|---|
| Authors: | Gong, Taeshik |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 82.2025, Art.-No. 104105, p. 1-12
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| Subject: | Customer citizenship behavior | Customer identification | Service robot personalization | Technology readiness | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Roboter | Robot | Arbeitsverhalten | Work behaviour | Persönlichkeitspsychologie | Personality psychology | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.104105 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441174