Building loyalty with online financial services customers : is there a gender difference?
Riadh Ladhari; André Leclerc
| Year of publication: |
2013
|
|---|---|
| Authors: | Ladhari, Riadh ; Leclerc, André |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 20.2013, 6, p. 560-569
|
| Subject: | Online service quality | e-Satisfaction | e-Loyalty | e-Trust | Gender role | Online financial services | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services | Dienstleistungsqualität | Service quality | Geschlecht | Gender | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Online-Marketing | Internet marketing | Electronic Banking | Electronic banking |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010128305