Building script-based tacit knowledge in call centre trainees
Year of publication: |
2010
|
---|---|
Authors: | McQueen, Robert J. ; Chen, Jihong |
Published in: |
Knowledge management research & practice : KMRP. - Basingstoke : Palgrave Macmillan, ISSN 1477-8238, ZDB-ID 2116287-6. - Vol. 8.2010, 3, p. 240-255
|
Subject: | Callcenter | Call centre | Implizites Wissen | Tacit knowledge | Wissensmanagement | Knowledge management |
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