Business excellence : exceeding your customers' expectations each time, all the time

Suresh Patel

Chapter 1. Introduction -- Chapter 2. Leadership -- Chapter 3. Strategic planning -- Chapter 4. Customer excellence -- Chapter 5. Operations focus -- Chapter 6. Human resource focus -- Chapter 7. Measurement, analysis, and knowledge management -- Chapter 8. Business results focus -- Chapter 9. Business excellence assessment.

MoreLess

Year of publication:	[2017] ; First edition.
Authors:	Patel, Suresh
Publisher:	Boca Raton : CRC Press,
Subject:	Beziehungsmarketing \| Relationship marketing \| Kundenzufriedenheit \| Customer satisfaction

Extent:	1 online resource
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (page 197) and index.
ISBN:	978-1-315-36826-9 ; 978-1-4987-5124-7
Other identifiers:	10.1201/9781315368269 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013181373