Business model evolution of customer care services
Year of publication: |
2019
|
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Authors: | Majava, Jukka ; Isoherranen, Ville |
Published in: |
Journal of industrial engineering and management : JIEM. - Terrassa : Universitat Politècnica de Catalunya (UPC), ISSN 2013-0953, ZDB-ID 2495074-9. - Vol. 12.2019, 1, p. 1-12
|
Subject: | customer care | after-sales | business model | services management | operations management | servitization | Geschäftsmodell | Business model | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management | Dienstleistungsqualität | Service quality |
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