Business process maturity in public administrations
Jörg Zwicker, Peter Fettke, and Peter Loos
| Year of publication: |
2010
|
|---|---|
| Authors: | Zwicker, Jörg ; Fettke, Peter ; Loos, Peter |
| Published in: |
Strategic alignment, governance, people and culture. - Heidelberg [u.a.] : Springer, ISBN 978-3-642-01981-4. - 2010, p. 369-396
|
| Subject: | Prozessmanagement | Business process management | Öffentliche Verwaltung | Public administration | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Zeit | Time |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008655017