Business Process Monitoring using Web Services in B2B e-Commerce
Organisations are re-engineering their B2Bcommunications to be performed through web services.Their aim is to create modularised services that supportthe business processes within their organisation and alsothose external entities that participate in these samebusiness processes. This improvement is at the expense ofthe organisation?s knowledge of its performance, as thisknowledge will become buried within the internalprocessing of the web service platform. This researchintroduces an approach to reclaim and improve thisknowledge for the organisation by establishing aframework that enables the definition of web services,together with the logging and analysis of the enactment ofweb services. This framework utilises web serviceconcepts, DSS principles, and agent technologies, toenable feedback on the organisation?s performancemeasures through the analysis of the web services. Weapply this framework to a specific case study wheresuppliers participate in an inter-organisational workflowvia a Private Exchange in the context of order fulfilment.A key benefit of this work is that the data is stored oncebut provides information both to the organisation actingas the customer and the organisation acting as thesupplier. It therefore removes the need for development ofinternal performance monitoring tools to monitor webservices performance.
|Year of publication:||
|Authors:||Kumaran, S. ; McGregor, C.|
|Other Persons:||IEEE Computer Society (contributor)|
The Institute of Electrical and Electronic Engineers Inc (IEEE)
|Type of publication:||Other|
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