Buying complex IT systems : computer system procurement for non-technical managers

Intro -- Half Title -- Title Page -- Copyright Page -- Contents -- Introduction -- Zeroes and Ones -- Building Castles in the Sky with Your Mind -- A Quick Word about ""Advice -- Author Biography -- Chapter 1. Going Shopping -- Pain Points and Buying Decisions -- Finding Your Pain Point -- What's So Special about You?"" -- The Seeds of Strategy -- Conceptualising Strategy -- What's in Your Basket? -- The Cloud -- Summary -- Chapter 2. Functional Specifications -- What Can Go Wrong with an IT Project? -- How Does a Functional Specification Make a Project Go More Smoothly? -- MUST"" and ""COULD