Call Center Management: Balancing the Numbers - The responsiveness and professionalism of call center employees are more than niceties - They're necessities. Contact between a customer and a company is often solely through the call center, so managers must take an active role in call center performance and strategy.
|Year of publication:||
Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 43.2001, 1, p. 6-11
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