Call centers : emotional labor over the phone
Year of publication: |
2013
|
---|---|
Authors: | Van Jaarsveld, Danielle ; Poster, Winifred R. |
Published in: |
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work. - New York, NY [u.a.] : Routledge, ISBN 978-1-84872-949-0. - 2013, p. 153-173
|
Subject: | Callcenter | Call centre | Soziale Beziehungen | Social relations | Emotion |
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