Call centre rewards 2001 - Greater use of bonus schemes to incentivise performance, large pay rises in some occupations and evidence of a link between high staff turnover and above-trend pay awards are three of the key findings to emerge from the first joint IRS-Call Centre Association study of sector rewards. The survey - now one of the largest of its kind in the UK, drawing responses from 331 ...
Year of publication:
IRS employment review. - London : Eclipse Publ. Ltd., ISSN 0143-8328, ZDB-ID 2107687X. - 2001, 733, p. 5-10