Call centres 2: benchmarking incentives - The vast majority of call centre employers are supplementing their annual pay awards with at least one type of incentive scheme, be it unconsolidated cash bonuses, profit-share arrangements, rewards in kind or commission payments. In the final part of our study of call centre rewards, we examine the incentives and bonuses designed to enhance performance ...
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|Title record from database:|| OLC-SSG Economic Sciences|
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