Call centres 2: benchmarking incentives - The vast majority of call centre employers are supplementing their annual pay awards with at least one type of incentive scheme, be it unconsolidated cash bonuses, profit-share arrangements, rewards in kind or commission payments. In the final part of our study of call centre rewards, we examine the incentives and bonuses designed to enhance performance ...
Year of publication:
IRS employment review. - London : Eclipse Publ. Ltd., ISSN 0143-8328, ZDB-ID 2107687X. - 2001, 735, p. 4-9